Position Start Date: 1st September
Contract Type: 30 hours per week
Contract Term: Permanent
Application Close: 21st July 2026
Interview date: TBC
We are seeking a proactive and customer-focused IT Technician to join our IT Support team. The
successful applicant will be technically competent, organised, and adaptable, with a strong
commitment to providing high-quality support to staff and pupils in a busy secondary school
environment. They will possess excellent problem-solving skills, the ability to work calmly under
pressure, and a dedication to maintaining reliable and effective IT systems that support teaching,
learning, and the wider school community.
Job Purpose
To provide practical, reliable and customer-focused ICT support across Rayleigh Schools Trust,
ensuring that IT equipment, classroom technology, user accounts and core systems operate
effectively to support teaching, learning, safeguarding and administration. This is a hands-on onsite
support role with the successful candidate being comfortable moving between Trust sites during the
working day and dealing directly with staff, students, parents and visitors where appropriate. The
post is suitable for someone who can work independently and as part of a team, follow Trust
procedures, communicate clearly with non-technical users and escalate issues before they become
business-critical.
Key Responsibilities
Helpdesk and User Support
Provide first-line and basic second-line support for staff, students and parents, covering
accounts, software, hardware, printing, classroom technology and general ICT issues.
Manage helpdesk tickets, maintaining accurate records of actions taken and required follow
up.
Prioritise work according to teaching impact, safeguarding, exams and operational needs.
Escalate complex or high-risk issues to the IT Network Manager with sufficient detail for
investigation.
Devices, Hardware and Classroom Technology
Install, configure, maintain and troubleshoot Trust ICT equipment, including PCs, laptops,
tablets and peripherals.
Support classroom technology such as interactive displays, projectors, AV equipment and
associated cabling.
Prepare and deploy devices following Trust procedures, including testing, labelling and asset
updates.
Complete initial fault diagnosis and repairs before escalation.
Software, Microsoft 365 and Educational Systems
Support Microsoft Windows, Microsoft 365 and approved educational applications.
Assist with account management, password support and authorised MFA resets.
Support Trust systems including Senso, Go4Schools and other curriculum, safeguarding and
administration platforms.
Install and update approved software in line with Trust procedures, escalating licensing or
supplier issues when required.
Network, Printing and Peripheral Support
Perform basic wired and wireless network troubleshooting.
Support printers, scanners, photocopiers and print services, resolving common connectivity
and configuration issues.
Maintain and troubleshoot peripheral devices, escalating supplier or infrastructure-related
faults.
Report recurring technical issues to the IT Network Manager.
CCTV, Access Control and Operational Systems
Support authorised CCTV requests in accordance with Trust policy and UK GDPR requirements.
Assist with basic Paxton access control administration and fault reporting.
Provide first-line support for cashless catering systems and associated devices.
Maintain confidentiality when handling sensitive information.
Safeguarding, Data Protection and Security
Monitor and escalate safeguarding alerts in line with Trust procedures.
Assist with Subject Access Requests as directed.
Adhere to Trust policies covering cyber security, data protection, user access and confidential
information.
Report data breaches, cyber incidents or safeguarding concerns immediately.
Exams, Events and Flexible Cover
Provide ICT support for examinations, ensuring devices, software and access are ready when
required.
Support school events, meetings, training sessions and other Trust activities.
Use allocated holiday working days for maintenance, system checks, stock management and
improvement projects.
Undertake training and other duties appropriate to the role as requested by the IT Network
Manager.
Scope of the Role
First-line and basic second-line IT Technician position.
Not responsible for network architecture, server infrastructure, firewall management, cyber
security strategy, procurement strategy or Data Protection Officer functions.
Complex or high-risk technical decisions must be referred to the IT Network Manager.
Person Specification
Essential Qualifications
GCSE English and Mathematics at Grade 4/C or above, or equivalent.
Essential Knowledge and Experience
Minimum of 2 years practical work experience in IT support or a closely related technical
support environment.
Experience supporting Microsoft Windows devices and troubleshooting common hardware,
software and user access issues.
Working knowledge of Microsoft 365 applications and account support tasks.
Ability to manage a busy workload, use a helpdesk system properly and prioritise support
requests based on operational impact.
Essential Skills and Behaviours
Strong practical problem-solving skills with the ability to check the basics before escalating.
Clear communication skills and the ability to explain technical issues to non-technical users
calmly and professionally.
Willingness to work onsite across both Trust sites and carry out hands-on technical tasks as
part of the normal working day.
Ability to work independently, follow instructions, maintain confidentiality and ask for help
when escalation is needed.
Professional, reliable and organised approach, with good attention to detail when updating
tickets, records and documentation.
Desirable Criteria
Relevant IT qualification or demonstrable equivalent technical experience.
Previous experience working in a school, academy trust or education environment.
Experience with school systems such as Senso, Go4Schools, MIS/assessment platforms, CCTV,
door access, printing or classroom AV systems.
Safeguarding Statement
Rayleigh Schools Trust is committed to safeguarding and promoting the welfare of children and young
people. The post holder will be expected to share this commitment, follow Trust safeguarding
procedures and maintain confidentiality when handling sensitive information.
A smart dress code applies.
Working Hours
30 hours per week, Monday to Friday, 40 weeks per year, with 30 minutes unpaid break.
Salary
£27,254 – £28,598 per annum Full Time equivalent
£19,411 – £20,635 per annum (pro rata ’d and subject to length of continued service with the sector).
For further information, please contact Tori Watson/ Kelly Gelder on 01268 784253 or email
hr@rayleighschoolstrust.com. An application form can be downloaded via the link below.
The Rayleigh Schools Trust is committed to safeguarding and promoting the welfare of children and
expects all staff to share this commitment. Appointment is subject to satisfactory references and an
enhanced Disclosure and Barring Service check.
Closing date: Tuesday 21st July 2026 (Midday)
We reserve the right to withdraw this advert prior to the closing date if a suitable candidate is
identified.
